Answering enquiries. Chasing quotes. Keeping the CRM up to date. I build AI that does the jobs eating your team's week, so your people can get on with the work that actually needs them.
I'm Ben Brierley. I run revenue operations for a living, which means I have spent my career fixing exactly these problems by hand. Now I build the software that does it.
Most AI consultants start with the technology and go looking for a problem. I started on the other end. I have spent my career inside the revenue machine, so I already know where it leaks.
It is the job of joining sales, marketing and customer service into one machine. One set of numbers. One pipeline. One version of the truth. When a business grows past about ten people, this is the job that stops it falling apart.
The CRM. The data behind it. Lead routing and who gets what. The handovers between teams. Forecasting and reporting. The whole stack of tools a sales team touches. If it decides how money moves through a business, it sits on my desk.
I know where deals leak. I know which hours get wasted. And I know that half the processes in a business are really just a person copying information from one screen to another. That is exactly the work an AI agent should be doing.
I run an AI product business as well as a consultancy. Voice agents that answer the phone. Chat agents that qualify leads. Systems that read documents and update records on their own. All of it live, in real businesses, today.
Most small businesses do not have an AI problem. They have eleven tools that do not talk to each other, and a person in the middle holding it all together with copy and paste.
Start with the audit if you are not sure. It pays for itself or I will tell you so.
Two weeks looking at your whole revenue engine. Where the time goes, where the money leaks, and the five automations that pay for themselves first.
AI that does the job, not a chatbot that answers questions. Agents that qualify the lead, chase the quote, update the record, write the follow up and hand a human a clean summary.
Clean CRM. Tools that talk to each other. One set of numbers everybody trusts. The unglamorous work that makes every AI project above actually stick.
A day or two a week inside your business. Someone senior owning the AI plan and the numbers, without paying a senior salary.
Real jobs, done by software, in businesses that look like yours. Pick the one that is costing you the most this week.
Every enquiry answered in under a minute, day or night. Scored, routed and logged before a human touches it.
60 seconds to first replyFollows up five times over three weeks, in your tone of voice, and stops the second someone replies.
3x more quotes answeredCall recorded, summarised, next steps written, record updated, proposal drafted. Your rep does none of it.
4 hours back per rep, per weekAn agent reading usage and support tickets, flagging the accounts about to leave while there is still time.
60 days of warningInvoices, quotes, purchase orders and forms read automatically and pushed straight into your systems.
No more manual keyingAnswers the 40 percent of tickets that are the same three questions. Escalates the rest with the context attached.
Instant answers, all hoursAn AI that answers the phone, sounds human, takes the details properly and books the call back.
Zero missed callsNags stale deals, fixes bad data, chases the missing close date. Keeps the forecast honest without a manager nagging.
Clean numbers on MondayOne email a week that says what changed, what it means and what to do about it. Written in English, not charts.
One page, every weekThese are composite examples that show the shape of the work and the kind of results it produces. They are illustrations, not named clients.
Enquiries came in by phone, web form and Facebook. Nobody owned them. Half were answered the next day, some never.
Built a voice agent for out of hours plus one triage agent that answers, qualifies and books the survey.
Consultants spent their mornings reading CVs and their evenings writing notes into the CRM.
Built CV screening, candidate messaging and an agent that writes the call notes straight into the system.
Reception was drowning. Rebooking lapsed patients kept slipping to the bottom of the list.
Built a recall agent that works the lapsed list by text and email, and hands live conversations to the desk.
Orders arrived as PDFs, emails and photos of handwritten sheets. Two people typed them in all day.
Built document reading with a human approval step before anything hits the order system.
The forecast was a guess. Nobody trusted the pipeline, so the founder rebuilt it in a spreadsheet every Friday.
Cleaned the CRM, fixed the stages, then added a hygiene agent and a weekly plain English summary.
Valuation enquiries went cold overnight. The old database of past sellers was never touched.
Built instant enquiry response plus a reactivation agent that works the back book, gently, forever.
Every figure above is illustrative. If you want to talk to a real reference before you spend anything, ask me and I will arrange it.
This is what modern AI can actually do now. Not the 2022 chatbot you tried once and turned off.
AI that takes actions rather than just answering. It does the task, start to finish, and tells you when it is done.
The AI can reach into your CRM, your calendar and your invoicing system and actually change things.
Plugging models straight into the systems you already pay for, instead of another dashboard nobody opens.
Grounded in your documents, your prices and your policies. It quotes your business, not the internet.
One to research, one to write, one to check the work. They hand off to each other like a small team would.
An agent that answers the phone, holds a natural conversation and takes the details down correctly.
We prove it works on hundreds of real examples before it is allowed near a customer.
You choose what the AI can do on its own and what still needs a person to press yes.
One short conversation. I will tell you straight whether AI is the answer, and if it is not, I will tell you that too.
Get in touchNo six month discovery phase. You should see something working in weeks.
I sit with your team and follow the work. Every step from enquiry to invoice, and how long each one really takes.
You get a ranked list. What it saves, what it costs, what to do first. You can stop here and take it in house.
The first agent goes live on real work, with a person approving anything that leaves the building.
We measure it, tune it and move to the next job on the list. Or I train your team and step back.
Tell me what you want to fix. I read every message myself and reply within a day.
Or email me directly at ben@dottyanddash.ai
Your message is with me. I will come back to you within one working day.